FAQs for Customers

1. Piavet Measuring Device

• 1. What do the LED lights on the Piavet Measuring Device mean?
• 2. How do I check if the Piavet Measuring Device is charged?
• 3. How do I charge the Piavet Measuring Device?
• 4. How many hours does the Piavet Measuring Device battery last?
• 5. What is the minimum battery life needed to take a measurement?
• 6. How do I bring the Piavet Measuring Device online?
• 7. How do I change the LED color on the Piavet Measuring Device (and why should I do this)?
• 9. How do I set up the Piavet Measuring Device before a recording?
• 8. How do I change the name of the Piavet Measuring Device?
• 10. What does it mean when the Piavet Measuring Device is synchronizing?
• 11. Where can I find the Piavet Measuring Device ID?
• 12. How resistant is the Piavet Measuring Device?
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2. Piavet Base Station

• 1. What do the LED lights on the Piavet Base Station mean?
• 2. How do I charge the Piavet Base Station?
• 3. How many hours does the Piavet Base Station battery last?
• 4. How do I secure the Piavet Base Station to a surface?
• 5. Where should I put the Piavet Base Station to ensure the best connectivity?
• 6. How do I bring the Piavet Base Station online?
• 7. How do I check if the Piavet Base Station is online?
• 8. How do I run an update on the Piavet Base Station?
• 9. Where do I find the Piavet Base Station model?
• 10. Where do I find the Piavet Base Station ID?
• 11. How resistant is the Piavet Base Station?
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3. Piavet Belt

• 1. How do I change the size of the Piavet Belt?
• 2. How do I wash the Piavet Belt?
• 3. How does the silicone placeholder work?
• 4. How do I correctly place the Piavet Belt on the horse?
• 5. What impact does the Piavet Belt placement have on the final measurement results?

4. Piavet Platform

• 1. How do I register on the Piavet Platform?
• 2. How do I log in to the Piavet Platform?
• 3. What if I forgot or want to change my password?
• 4. How do I change my personal user details?
• 5. How do I report an issue?

5. Piavet System Features

• 1. How do I export the RR intervals?
• 2. How do I set alerts?
• 3. How do I verify my phone number to get alerts?
• 4. How do I access the Patient Timeline?
• 5. How do I request a DiploVets report?

6. iOS Piavet App

• 1. How do I download the Piavet iOS app?
• 2. How is the app different from the web-based platform?

7. Piavet System Setup

• 1. Where should I install the Piavet Base Station?
• 2. How do I ensure the best connection?
• 3. Can I check the connection of my Piavet Base Station by checking the internet connection on my phone?
• 4. What do I do if the internet is working but my components are not coming online?
• 5. Can the Piavet System be used together with other electromagnetic products (e.g., blankets) or during x-ray exams?

8. Running a Measurement

• 1. How do I prepare a patient before taking a measurement?
• 3. Why is the measurement data not showing up?
• 4. Why is the ECG showing up as a flat line?
• 5. How do I turn on the Piavet Measuring Device?
• 6. How do I run an update for my Piavet Measuring Device?

9. Customer Support

• 1. What should I prepare before contacting Customer Support?
• 2. Where can I find the hardware ID numbers on my Piavet components?
• 3. Which languages are spoken by Customer Support?
• 4. What is Premium Customer Support?

10. Working with a finished Measurement

• 1. What can I do with a finished measurement?

11. Warranty and Legal

• 1. How do I claim the warranty?
• 2. What if I need to exchange the product?
• 3. Is there an extended warranty?
• 4. What is the extended warranty?
• 1. I have a question about legal- and related topics

12. Pricelist

• 1. Do I have to pay for software updates?

13. Delivery

• 1. How do I get my additional services or purchases delivered?