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Medtech for Veterinarians
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FAQs for Customers
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1. Piavet Measuring Device
1. What do the LED lights on the Piavet Measuring Device mean?
2. How do I check if the Piavet Measuring Device is charged?
3. How do I charge the Piavet Measuring Device?
4. How many hours does the Piavet Measuring Device battery last?
5. What is the minimum battery life needed to take a measurement?
6. How do I bring the Piavet Measuring Device online?
7. How do I change the LED color on the Piavet Measuring Device (and why should I do this)?
9. How do I set up the Piavet Measuring Device before a recording?
8. How do I change the name of the Piavet Measuring Device?
10. What does it mean when the Piavet Measuring Device is synchronizing?
11. Where can I find the Piavet Measuring Device ID?
12. How resistant is the Piavet Measuring Device?
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2. Piavet Base Station
1. What do the LED lights on the Piavet Base Station mean?
2. How do I charge the Piavet Base Station?
3. How many hours does the Piavet Base Station battery last?
4. How do I secure the Piavet Base Station to a surface?
5. Where should I put the Piavet Base Station to ensure the best connectivity?
6. How do I bring the Piavet Base Station online?
7. How do I check if the Piavet Base Station is online?
8. How do I run an update on the Piavet Base Station?
9. Where do I find the Piavet Base Station model?
10. Where do I find the Piavet Base Station ID?
11. How resistant is the Piavet Base Station?
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3. Piavet Belt
1. How do I change the size of the Piavet Belt?
2. How do I wash the Piavet Belt?
3. How does the silicone placeholder work?
4. How do I correctly place the Piavet Belt on the horse?
5. What impact does the Piavet Belt placement have on the final measurement results?
4. Piavet Platform
1. How do I register on the Piavet Platform?
2. How do I log in to the Piavet Platform?
3. What if I forgot or want to change my password?
4. How do I change my personal user details?
5. How do I report an issue?
5. Piavet System Features
1. How do I export the RR intervals?
2. How do I set alerts?
3. How do I verify my phone number to get alerts?
4. How do I access the Patient Timeline?
5. How do I request a DiploVets report?
6. iOS Piavet App
1. How do I download the Piavet iOS app?
2. How is the app different from the web-based platform?
7. Piavet System Setup
1. Where should I install the Piavet Base Station?
2. How do I ensure the best connection?
3. Can I check the connection of my Piavet Base Station by checking the internet connection on my phone?
4. What do I do if the internet is working but my components are not coming online?
5. Can the Piavet System be used together with other electromagnetic products (e.g., blankets) or during x-ray exams?
8. Running a Measurement
1. How do I prepare a patient before taking a measurement?
3. Why is the measurement data not showing up?
4. Why is the ECG showing up as a flat line?
5. How do I turn on the Piavet Measuring Device?
6. How do I run an update for my Piavet Measuring Device?
9. Customer Support
1. What should I prepare before contacting Customer Support?
2. Where can I find the hardware ID numbers on my Piavet components?
3. Which languages are spoken by Customer Support?
4. What is Premium Customer Support?
10. Working with a finished Measurement
1. What can I do with a finished measurement?
11. Warranty and Legal
1. How do I claim the warranty?
2. What if I need to exchange the product?
3. Is there an extended warranty?
4. What is the extended warranty?
1. I have a question about legal- and related topics
1. Do I have to pay for software updates?
1. How do I get my additional services or purchases delivered?
I’m NOT a customer and have a general question
Go to General FAQs
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